Your retail order can take as little as 1 to 2 days for us to process. Wholesale orders 5 to 10 days. We will keep you up to date with notifications, you will never be left wondering where your order is up to. Once your order has been processed we will proceed to shipping.
We post our items by standard shipping with Australia Post within Australia unless otherwise requested.
If you need your order sent by express post please Contact Us and we will arrange that for you.
Other countries are priced by quote. Pleas obtain a quick quote by contacting us before processing your order, so you know how much you will have to pay in postage. If you fail to obtain a quote prior to ordering you may have to make another payment to cover any difference in price. Please Contact Us and we will arrange that for you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Before our beautiful crystal stones leave us we check them for quality and defects. As crystals and stones are natural it is perfectly normal to notice some imperfections and slight colour difference. However if your items did not make it safely to you in good condition, please contact us to arrange return of the product and or replacement of your unworn item, in the condition it arrived to you. Please do this within 30 days of delivery to you. Shipping costs for returning items must be arranged by you. If the item has been worn or tampered with, you will not receive a refund. This will be established upon receipt of your returned product.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.